Where do I begin?
Where do I begin? I pre-ordered a Superman statue over a year ago and quickly discovered that getting an update from this seller is apparently a more difficult task than locating the actual Fortress of Solitude. Communication was abysmal from start to finish. Every request for information seemed to be treated as though I was asking for state secrets rather than simply enquiring about an item I’d already paid for. Updates were non-existent, and when a reply did arrive, it often came with all the warmth and charm of a parking ticket. After spending months trying to get a straight answer, I opened a PayPal dispute in the hope that it might finally prompt some sort of communication. The dispute was unsuccessful, so the seller kept the money. A year on, I committed the unforgivable crime of politely asking when the statue might actually be available. The response? “You opened a dispute, it’s been cancelled.” Magnificent customer service. No prior notification. No explanation. No attempt to contact me. Just a blunt message informing me that after waiting over a year, the order had apparently been cancelled behind the scenes because I had the audacity to question where my money had gone. It’s genuinely impressive. Most businesses manage to be either poor at communication or poor at customer service. This seller has somehow managed to excel at both. If you’re after regular updates, professionalism, or even the bare minimum level of respect you’d expect after handing someone your money, I’d suggest looking elsewhere. If, however, you enjoy being ignored for months on end, treated like a nuisance for asking basic questions, and then discovering your order has been quietly binned because you dared to seek help, then you’re in for an absolute treat. The statue may be a collector’s item, but unfortunately so is a useful response.