Drivers don't check their reservations!
When I arrived at my departure location, the bus had already left. The operator drove off early, without checking if all bookings had boarded. That's the whole point of buying a ticket in advance, to reserve your seat and so they know you're coming! I requested a refund via the Greyhound Contact Us form, but it was denied. The bus wasn't late, and that's the only thing customer service considered in their decision. Now I'm out $50 for a bus that didn't even *try* to pick me up! Yes, I did arrive several minutes before the scheduled departure. This is not a case of 'the passenger is mad because they were late to their own ticket'. If Greyhound wants to run ahead of schedule, which is a good thing of course, they need to cross-reference boardings with reservations. Sadly, they do not care if you actually make it to your destination.