CHECK PRODUCT BEFORE LEAVING THE STORE
Returned a light fixture today because the item in the box was clearly used, had paint on the item and the inside of the packaging, was missing instructions, and did not match the finish indicated on the box itself. While my interaction with the customer service agent was pleasant, she seemed unsurprised and unconcerned, and needed me to indicate whether there was a problem with the item. Customer service agents would do well to open the box and check any unsealed return -- ideally on acceptance to prevent fraud, but at the very least before returning items to stock.