Incompetent with false advertising
IVL states on their estimates that they are a carrier and not a broker. For us, they DID contract with another mover and, despite estimating 2300 cf for our move, they sent a 26-foot box truck and two men to move a 3100 sqft, 5 BR home...like they'd never done this before. The second partially full truck they sent did not have enough room for the rest of our belongings and we were forced to rent and load a POD at an additonal $2K to ourselves because they were already using their "backup date"-- which they say is rarely used and for which we were given no reason--there was no time to wait for another truck, and we had to be out of our house. Communication was laughable. I was passed to 5-6 different people throughout and NOBODY seems to be held accountable. These guys are totally incompetent. I have a LOT more to say but there is not space to say it. There were things we contracted for that we didn't get and I was still charged full amount. Also, it's suspicious that they have all 1 or 5-star reviews and nothing in between. Makes me think they are paying people to raise their average. I would give negative stars if I could. FYI, this appears to come from Sweden, where I am vacationing (I feel that strongly) but I am a US citizen who moved from Texas to Colorado.