Delivery and customer service is awful
Quality of furniture 5 stars Store itself 5 stars Delivery 1 star Customer service 1 star We bought a nice couch, 2 bar stools, and 1 tv stand The associates in the store were amazing and helped us find what we wanted and what would look good in our apartment. They told us a time window to be home. They did not arrive at the time window. They arrived an hour late. They also said they would call us before they got to our location. They did not call us. They just knocked on the door when they showed up. When they were moving all our furniture pieces in, they broke two of the doors in the tv stand. Unfixable. The delivery drivers said they already reported it and we can get those doors replaced No one reached out to us. We had to go to the store in person and talk to customer service to get the door replacement scheduled. I got an email stating the date and time they would come by and replace the doors. On that day the employee came by and only took a picture of the damage. Something living spaces already had. So i was confused. I called the phone number in the email and I talked to someone who apparently represented a 3rd party company that helps with repairs. They said they needed proof of the damage first before replacing. I was annoyed but I brushed it off and asked for when they would replace them. She said they will contact me. No one contacts me. I call living spaces again. The phone number goes to yet another 3rd party company who had no idea what i was talking about. So I hung up and called the same number to which i was finally connected to living spaces customer service and they decided it was better to just replace the whole thing. I said ok thats fine. They scheduled it for a day on the weekend. They gave me a time window from 3-6pm. I made plans that day after for 7 to go to the movies. At 5:50 they call me to tell me they will be late. So they are late for the second time. They get to our place and the delivery drivers tell me that the furniture that was supposed to replace my broken furniture is also broken. They show me and the doors are broken… So i have to call the delivery service with the drivers there to reject the piece and get ours replaced again. I was late to my movie. We had our new replacement scheduled. This is set for today. They give us the time window for 3-6 again. I wait at home from 3-6. No one texts me, no one calls me. I call them at 6:03 asking whats going on. They tell me then that they are going to be at my apartment at 7:30. An hour and 30 minutes late. Again So they were late 3 times. Brought broken furniture twice, and the customer service for delivery and replacement has been awful. It’s so sad that for a neat store and great associates is ruined by this experience. I do not recommend using this company.