Very poor choice of courier
I am extremely disappointed that Apple chooses to use DHL as a delivery partner for such high-value purchases. While the product itself is excellent, the delivery experience fell far below the standard I expect from Apple. The delivery process was poorly managed, communication was inadequate, and when issues arose it was almost impossible to obtain meaningful support. Attempts to contact DHL through their online channels, telephone system, and chat service were frustrating and ultimately unsuccessful, leaving me feeling ignored and unsupported. Apple has built its reputation on providing a premium customer experience from purchase through to delivery, but partnering with a courier that offers such poor service undermines that reputation. Customers spending significant amounts on new devices should have confidence that their orders will be handled professionally and that any problems can be resolved quickly and effectively. I would strongly encourage Apple to reconsider its relationship with DHL or provide alternative delivery options. The courier experience reflects on the Apple brand, and in this case it significantly detracted from what should have been an exciting purchase experience.