Horrible service. No help at all
My watch band broke. Normal use-just took it off and it snapped. I’ve been trying for 5 days to buy a replacement using my Apple account. I get errors. I’ve spent over 4 hours with at least 8 “assistants” (after all the AI crap). It’s been escalated 4 times. Finally, someone told me it should be under warranty at less than 6mths old. They transferred me to support. I told her it broke. She continued to take 15 minutes looking for the replacement, only to tell me it would cost MORE than the original band that was online that I couldn’t buy with my account anyway do to a KNOWN system problem. Why didn’t she tell me it wasn’t under warranty? The purchase still didn’t work. This is literally a company that makes money by SELLING things, and yet I can’t even buy a watch band? I hate this company. My old pixel phone is better anyway, so looks like I’ll find another watch brand if Apple doesn’t want my business.