They mark cards for fraud and make purchasers jump through inconvenient hoops
Immediately marked an activated card as fraudulent activity. Customer service said a backend team needs 2 business days to review and the likely only recourse is to mail a new gift card which defeated the whole purpose of purchasing a virtual card, or send a refund CHECK and I'm out the fee while trying to track a check in the mail, and we have no gift card. Unable to refund card I purchased it on. Extremely inconvenient and negative experience. The CS phone line you call into feel scammy in nature.This practice of shutting down a card so quickly comes off like a strategy to scam money for the purchase fee or hope people never cash their check or follow up on their mailed gift card.