BEWARE!
I cannot express how awful the warranty and customer service has been on Elegoo products. I purchased a printer, it had issues from the start. The issues were intermittent so they were hard to track. I finally reached out to support and the first issue is when I send a message to support it can take at minimum a day to multiple days to receive a response. There is never a back and forth conversation, even if I respond minutes after their reply. They have had me take apart and reassemble the machine four times now. They promised that after this last time, having to remove the motherboard and reinstall it that they would finally “negotiate a resolution.” After again, it didn’t work because it is the Z axis motor which they have been very reluctant to replace for some reason (I told them that was most likely the issue at the beginning). They now tell me I have to disassemble the machine for the fifth time and reassemble again and hope that this finally resolves it. It has now been three months of dealing with support on this issue, during this time the warranty expired and they tried to tell me that it was no longer in warranty. After a long back and forth they finally agreed to honor the warranty because I notified them of the issues months prior and it is there slow response that is what is making this take so long. During this time, I finally just purchased a second printer because I can’t have a printer down for that long. When it arrived, the new printer had a part fall off immediately within its first print. I am guessing it probably shook loose in shipping, so that might not be their fault and I was able to repair it myself. But BEWARE! Only purchase if you’re willing to take a real gamble or to get into really deep internal repairs such as soldering, disassembly and rebuilding motors in the printer. Don’t expect anything with the warranty other than saving money on some of the parts.