Terrible Customer Service- Avoid
I would give 0 stars if it were an option. We inherited this contract through the purchase of our business. While the GPS equipment generally functioned as expected, the service experience and cancellation process have been extremely poor. After going another route, we initiated cancellation and are now going on over 2 months with this process still unresolved. Our assigned representative, Shannon, has been consistently unresponsive, often taking 3+ weeks to reply to emails. Attempts to escalate by phone were unsuccessful, as we were repeatedly told management was unavailable via phone and that email was the only method of communication. Although a 48–72 hour response time is stated, it has not been met, ever. Communication delays of 3+ weeks have been standard, making timely resolution impossible. Even after receiving cancellation documentation, we still have not been provided complete instructions for returning equipment. Based on this experience, I would strongly caution other businesses considering services from Verizon Connect.