It’s a scam company don’t trust them…
1 Star My experience with HoneyBook has been extremely disappointing and has caused significant harm to my business. After using the platform, my funds were suddenly placed on hold. I submitted the documents they requested and waited for updates, but instead of receiving clear communication, I was informed that my account had been permanently deactivated due to “suspicious activity.” No specific explanation was ever provided. To make matters worse, any pending client payments were refunded, disrupting my business and damaging relationships with my customers. I repeatedly asked for clarification about what triggered this decision, but I was only given generic responses stating that they could not discuss their investigation and that the decision would not be reconsidered. As a legitimate small business owner, this experience has been devastating. Having a company hold your money, shut down your account, and refuse to explain what happened leaves you feeling powerless. Businesses deserve transparency, fair treatment, and an opportunity to address any concerns before such serious actions are taken. Based on my experience, I cannot recommend HoneyBook. If you rely on your payment processor to operate your business, be aware that your account could be deactivated without a clear explanation, leaving you scrambling to recover. I hope HoneyBook improves its communication and gives business owners more transparency and due process in situations like mine.