They don’t care about the customers at all!
I wish I read the reviews before I ordered. The Adidas Canada custom service is terrible. I don’t want to even give any star if I could. While the refund offers some closure, it does not erase the fact that this is the result after I made four phone calls to Adidas and sent three emails to the delivery company. Does Adidas consider a case closed simply by providing an explanation and a refund? Do you not care about breaking the heart of my young nephew, who was so looking forward to supporting his team in that jersey? Does a giant corporation like Adidas believe that taking away one child's happiness is insignificant? While the situation cannot be undone, it is exactly because of Adidas's status as a leading global brand that you should understand the true value of genuine customer service. Do I expect too much from the company? Is it so hard for them to provide at least reasonable service?