Fine platform but billing is either dishonest or broken.
Platform is good and I would have never thought of switching off but the billing is either dishonest or broken. We were overcharged for 1 additional user 2 years in a row, and we had to go back and forth to get a refund. In year 2 we lost all faith in AirCalls ability to charge us properly so we asked to be switched to monthly. they switched us to monthly after again a huge uphill battle but kept the annual payment as a "credit". They refunded us for the 4th user then started charging us again for the 4th user off our "credit" but this time monthly... None of this makes sense I hope somebody at AirCall reads this, makes it right for us and takes a deep look into the billing process and fixes it, this is not a good reason to be losing customers.