CRUISES.COM- HOLLAND OF AMERICA
Be sure you understand the difference between CRUISE.COM and CRUISES.COM. Two different companies. This review is for CRUISES.COM I booked a trip with Cruises.com in Jan 2026. I also purchased trip protection. We were so excited getting ready for a cruise to Alaska. Then 1st week in June our lives changed. My husband's ENT found a large mass on his tongue. We alerted CRUISES.COM that we may have a travel issue. After seeing a specialist on 6/19/26 we were told we could not travel, it was too dangerous. The doctor said the tumor is blocking my husband's airway and at any time he could stop breathing. We alerted CRUISES.COM immediately plus the insurance carrier, AON. Fast forward to July 1st, my husband had surgery and the mass was confirmed it is cancer. WE are devasted. The day after the surgery I got on the phone with AON and asked them, you received all documentation from our doctor what else do you need to process my refund. No answer. I called CRUISES.COM and spoke with one of their rep's. Here is what she said: You are not getting your money back. You are at a 100% penalty stage. I said, wait, I have something in writing from CRUISES.COM that I can cancel for any reason anytime bc of my insurance protection plan. She said NO. I said, ok (not calmly) then I'll send two friends on that cruise in my place if I can't get a refund. Then she said, "YOUR CABIN HAS BEEN REBOOKED" What???? I asked, "So, the cruise line, HOLLAND OF AMERICA, rebooked my cruise (so they lost no money) and you all are keeping my $5,5550.00 and making money off someone that was just diagnosed with cancer"? Am I understanding this right? The doctor signed every document needed for a refund. This is where we stand today. It is UNHUMAN!! PLEASE PUSH THIS REVIEW EVERYWHERE SO no one has to go through this additional fight of a refund in addition to our family fight! CRUISES.COM and HOLLAND OF AMERICA - BAD COMPANIES! I'm going to keep up my fight with them!!! BEWARE!!!