I would not recommend International Van…
I would not recommend International Van Lines based on my recent cross-country move. I was told explicitly, both in my contract and on the phone, that IVL does not use brokers and that my move would be handled by their own registered movers. That was not true — the delivery was handled by a third-party driver operating his own truck, who told me directly he doesn't work for IVL. My delivery window was 8:00–11:00 AM. At 11:10 AM the driver called to say he'd overslept at a truck stop. He didn't actually arrive until roughly 2:20 PM — over three hours late. He also showed up alone, without the helper he'd arranged, so I ended up doing more than half of the physical unloading myself, over about 5.5 hours. On top of that, boxes were not placed in the labeled rooms as promised, and multiple items were damaged in transit: a standing desk destroyed, a dresser leg snapped off, a lamp bent, and wall décor broken. I was also quoted and given a binding price, which was reversed to a higher number at pickup and justified with a vague "±10% tolerance" clause that didn't actually support the increase. And rather than paying IVL directly, I was repeatedly asked to send payments — thousands of dollars — via Venmo to personal email addresses I didn't recognize, which in hindsight is a major red flag for undisclosed broker/subcontractor use. IVL has a good BBB rating and a long track record, which is why I chose them — but my actual experience was disorganized, unprofessional, and not what was represented at booking. If you're evaluating them, ask in writing (not just verbally) exactly who will be handling pickup and delivery, and don't assume a binding quote will hold.