Our heavy luggage was collected on-time…
Our heavy luggage was collected on-time at our front door. The next time we saw it was on the ship in our room. When we arrived in Southampton, after collecting our luggage at the terminal, there were smiling Luggage Forward representatives waiting to greet us and collect our luggage to send to our Paris hotel. We didn’t have to touch or lift the luggage. This is the best way to travel, especially with heavy bags. The only improvements that could be made are the telephone wait times to speak to a U.S. telephone representative and their training. The two people I spoke with were not sufficiently trained to answer basic questions. The third agent was.