Dough Cup
I've been using my Rotimatic since 2020, and to be fair, the machine itself has been fine – no issues at all. This review is about their customer service, which has been a huge disappointment. The dough cups wear out faster than I'd expect, but fine – wear and tear happens. The real problem started when I ordered a replacement back in April. The stated delivery time was 4–6 weeks. Months later, my order still hasn't even been dispatched. The status just says "confirmed" with no further updates. After chasing them through multiple channels, all I got was an email saying they're "working on it" and I'll be notified when the parcel is dispatched. I'm still waiting for both that notification and the parcel itself. What good is an expensive machine if you can't use it because a replacement part never arrives? If you're considering a Rotimatic, factor in that spare parts and support may leave you stranded.