I have been using Instacart for awhile…
I have been using Instacart for awhile now, I suffer with horrible headaches and allergies, so I use this app, when I can’t physically go outside. It’s the WORST-I just tried to speak with a live agent about my membership fee/payment, I was speaking with Krishna, then all of a sudden Pinna chimed in. It was confusing, unprofessional and it did not solve my issue. Today is July 6, 2026, I have experienced the WORST shoppers ever! I had one woman who took my order to the wrong house, I saw, the picture the shopper took and I immediately went to customer service. They tried to argue with me until I showed them my exact house including the address above the door! Smh Instacart only refunded partial payment plus my son and I had to starve that night, we had nothing to eat! They made it seem as, if, it were my fault!! I have had late orders, wrong orders and people not caring nor paying attention. They will collect membership fees after 9pm and will change your due date; I tried to have a set date every month, they told me today, I can’t have a set date every month. Smh Customer Service is for the birds and headed by A.I. or something else. If, Instacart, doesn’t improve, by September, I m gone! I’ll just have to go to the store myself. Lastly, the commercials are so clean, the orders get to the people, there are no hiccups but in REAL LIFE, this company sucks; it’s the WORST!!