I have been with ADT for 15 years
I have been with ADT for 15 years. I went with them for their name recognition, thinking a bigger company would take care of its clients. Big mistake. ADT farms out its services to smaller operations in your area. There is a lack of communication between the huge corporation and its subsidiaries. You are better off going local with service. On Friday, 4/3/26, my business was broken into. ADT sent out a response, and the criminal was caught. Unfortunately, the criminal was laughing in the back seat of the patrol car because he knew he would be let out, and the police officers confirmed it. My unit was in a compromised state with physical security, and my alarm system was broken by the criminal. I requested at 9:30 AM for ADT to send an emergency technician out to repair the system, agreeing to pay for the emergency service. They agreed to send someone out. Then somehow ADT canceled the service on their own. I did not know this until I followed up at 6 pm when the tech was supposed to be there. I rescheduled for them to send the tech, then ADT promised the tech would call me to confirm the time of arrival. I never got a call back. ADT does not have a relationship with the smaller companies to know whether they will send out a Technician. They make big promises but do not follow through. I finally got a call from the local company servicing ADT clients at 9:17 PM saying they "cannot reach the on-call technician". and they will not be sending anyone out. I am now stuck in a 5yr contract paying for services I can not rely on. I will be leaving ADT and paying for another company I can rely on. ADT is like a Phone Company, hard to get out of a contract. Do Not Use ADT!!!!