Bad experience
Bad, bad, bad. Do not use their online order service. My order was delivered to the wrong address. I called the store it came from, and they claimed they "didn't have my building number," which was nonsense. The building number was on the order. This was the Home Depot in West Niles, Illinois. Anyway, at their direction, I called an 800 number for their online order center. The online order center said the only thing they could do was give me a refund; they started a case for me, and generated a case number, but they said I had to call the store back in order to get the refund. I called the store back and had a bad connection with someone, coming from their end. I had to speak at the top of my lungs to explain the situation. They did say they would issue me a refund. I'm crossing my fingers, hoping it comes through. Apparently, the store had discretion over this and could have denied me the refund if it had wanted to. I cannot believe this store couldn't just deliver a replacement product to me. They had plenty in stock, according to the website. What a runaround.