Wrong address to deliver coffee machine
The customer support agent that helped me with my case gave an incorrect address to deliver to me the coffee machine. Hence, I needed to follow up directly with FEDEX without support from the agent. FEDEX did informed me that since the address provided was not correct they were not obligated to recover the machine, so they only provided me address were it was delivered according to their system and I personally went to try to recover it. Fortunately, they were waiting for someone to recover the package because it did not belong to them. It was a hard process to recover the product just because there was a typo on the address. This issue was address prior to shipping to the cutomer support agent and they guaranteed that the address was correct. I strongly suggest to take a look to this case in order to avoid it happening in the furture, because I was lucky to recover the procut, it could easily get stolen in this scenario.