Terrible service
I used LF to ship my suitcases from San Francisco, CA to Vancouver, BC. The service was far below what I'd expect for a premium luggage shipping company. Communication was consistently poor from start to finish. I was never informed that their scheduled luggage pickup had failed, never received meaningful tracking updates, and wasn't notified when the delivery attempt was unsuccessful. I had to repeatedly contact Luggage Forward myself just to find out where my luggage was and ultimately coordinate with FedEx to retrieve it. I could have just worked directly with Fedex to ship my items. The entire experience was frustrating, unnecessarily stressful, and required far more effort on my part than it should have. If you're paying a premium for convenience and peace of mind, this service failed to deliver either. I filed a complaint with them and have not received any updates for over a month. Very frustrating to work with