Abysmal customer service
After waiting for more than a week without my items shipping I requested that my order be cancelled. I received a response saying that my order was pre-shipment and that cancellation would be possible. I received a second email a short time later asking me to reconsider my cancellation to which I immediately responded that I would still like to cancel. A day later I received another email stating that cancellation was no longer possible because the item had already shipped and that I would have to refuse the shipment and wait until the item is returned to receive a refund. Smallrig has not provided me with any tracking information which will make it impossible to refuse the shipment...