Exceptionally poor service!
My grandfather thoughtfully purchased the Skylight Calendar as a gift for our growing family. We were so excited to receive it, as we had heard wonderful things about the product and couldn't wait to start using it to keep our family's schedule organized. Unfortunately, from the moment we tried to set it up, our experience has been incredibly disappointing. Upon receiving the calendar, my husband attempted to connect it to our home Wi-Fi multiple times without success. We reached out to Skylight Customer Support, and while the representative was kind and walked us through several troubleshooting steps, nothing resolved the issue. We were told the matter would be escalated and that someone would get back to us. After several days, we were informed that the device had apparently been previously owned and resold. We were shocked to hear this. If that information was accurate, we were extremely disappointed that a product in that condition would be placed back on the market and sold without being properly refurbished or tested. We expressed our concerns and expected the issue to be resolved promptly. Instead, weeks went by with no communication. Eventually, another representative called to ask whether we had tested the device, despite the fact that we had already spent considerable time troubleshooting it with the previous support agent. We were then told they would have a technician attempt additional troubleshooting and, if unsuccessful, a replacement or refund would be issued. In the meantime, because the company requested proof of purchase, I reached out to my grandfather's personal support worker to help locate the receipt. Sadly, she believes he may have misplaced it. We explained this to Skylight and let them know we were doing everything we could to find it. Since then... silence. It has now been over two months, and we have yet to receive any meaningful follow-up, resolution, replacement, or refund. Every step of this process has required us to chase the company for updates, only to be met with long periods of no communication. What should have been a thoughtful gift from my grandfather has instead turned into an incredibly frustrating and disappointing experience. Customer service is measured not by how companies respond when everything goes right, but by how they handle problems, and unfortunately, Skylight has fallen far short of our expectations. I rarely leave negative reviews, but after more than two months without a resolution, I feel it's important to share our experience. The product itself may be wonderful when it works, but based on our experience, the after-sales support has been exceptionally poor. I sincerely hope Skylight improves its quality control, communication, and customer service so that other families don't have to go through what we have.