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Osman

意大利

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3 条评价

Pollo AI

Avoid Pollo AI.

Avoid Pollo AI. Getting your money back is practically impossible. I requested cancellation and a refund without using the credits, yet instead of simply processing it, they keep sending ridiculous partial-refund offers and emails that feel like they are mocking the customer. First they refuse a proper refund, then offer a small percentage back while trying to justify keeping the rest with vague references to “handling fees.” This is completely unacceptable. A service should not make cancellation and refunds deliberately difficult. The whole experience feels like a deceptive business model designed to keep customers’ money rather than resolve legitimate refund requests. Terrible customer service, endless back-and-forth, and no straightforward refund process. I strongly recommend staying away.

2026-08-21
Pollo AI

Dear Pollo AI Support Team,

Dear Pollo AI Support Team, I am formally requesting the immediate cancellation of my Pollo AI membership and a full refund of the subscription fee. I have not used any of the credits included with the membership. I have also attempted to cancel the subscription through your platform, but the cancellation process does not work. I should not be charged for a service that I have not used and that I am unable to cancel through the available cancellation process. I therefore request that you: Immediately cancel my membership and ensure that no further charges are made. Issue a full refund of the subscription fee. Confirm in writing that the membership has been cancelled and the refund has been processed. If this matter is not resolved promptly, I will consider taking further legal action and filing a formal complaint with the relevant consumer protection authorities. I expect a clear response and resolution without unnecessary delay. Kind regards, Osman

2026-08-15
Pollo AI

Huge scam

Huge scam, they answer you until you buy for something, any offer on platform is not working.

2026-07-23