Stay far away from this company
I would give ADT 0 stars if possible. I originally contracted ADT in May of 2023. After a fire at the house, I called to have my service transferred to the apartment. They canceled the previous contract and agreed to a new contract for 12 months. I never agreed to anything longer. When the tech came to install, he said that he could not use the old equipment, that I would need new. I specifically asked him if it was included and he replied that it was. After installation, he asked me to sign something on his hand-held device. When I questioned it, he assured me that it was just to acknowledge that the equipment had been installed. This will be important later in the saga. When I first called in the beginning of October, 2025 to cancel the service at the end of the contract that I agreed to, they claimed that I had a 36-month contract. Apparently, what I signed on the day of installation was not simply an acknowledgement of installation, but a new contract. This was never disclosed to me. I have called again and again trying to resolve this. Every time, it gets “escalated” and then I never hear back. Finally, in June, 2026, they canceled it but now somehow my account is past due?? When I called again on June 30th, I spoke with someone in account management who assured me that those charges would drop off at the end of the billing cycle for which I had already paid (July 5th). They have not. In fact, they have already sent those fees to collections. Bottom line is, I never agreed to a 36-month contract. The tech blatantly lied to me regarding what I was signing. I have already filed a complaint with the BBB and plan to file with Consumer Affairs. I am not the only one with this issue. There are many, many similar complaints across BBB, Yelp, and other platforms. So I guess this is standard practice. Update: everything has been resolved. I appreciate that but it should not have been so frustrating.