Scheduled a tv repair recieved a…
Scheduled a tv repair recieved a noticed after midnight saying the technician had cancel. Turns out their problem was actually our problem and we needed to reschedule. Unfortunately the next available appointment was 6 days later on a Saturday. Called the truly awful geek squad number and talked with rude customer service rep. Decided to go to the store since the don't publish the actual phone number. The attempted to escalate the issue. The next person called back and couldn't do anything and gave a number to call saying they may be able to assist.....nope they only handle appliance issue. That person gave another number they said that they might be able to help.....nope. Seems the only thing bestbuy is good at is apologies. When this gets resolved we will never shop bestbuy. Upper management at bestbuy is horrible their motto must thank you for calling bestbuy we're not happy until your unhappy.