Purchased battery lawn mower and…
Purchased battery lawn mower and strimmer package. Strimmer broke on first use. Emailed twice with no response. Called and spoke with a rude customer service rep. Agreed to replace strimmer but would have to return first one and wait 7 days. Advised i would return the whole package. I was told i would receive an email within 3-4 minutes to start process claim. It didnt arrive. Called back was told process had net been started. Re did agreed collection day Am. Guess what ! Not collected, no emails nothing. Called again. Advised that previous call handler hadnt started the process as there hadnt been time. This was 3 days before agreed collection. Again agreed for collection on Friday - still not received confirmation email. I will never buy from Ryobi ever again or recommend them.