Today
Today, while traveling from Sharjah to Kashmir with IndiGo flight no 6E 1428, my family had a very disappointing experience during check-in. We were carrying excess baggage and fully understood that the applicable charges had to be paid. However, the issue was not the baggage fee—it was the extremely unprofessional and disrespectful behavior of the Arabic lady at the check-in counter. Her attitude was rude, intimidating, and lacking in basic customer service. She spoke to my family in a manner that made us feel humiliated and distressed. As frequent travelers with IndiGo, this is the first time we have experienced such treatment, and it left a very negative impression on us. We paid the excess baggage charges without any objection, but there is no justification for treating passengers disrespectfully. Every customer deserves to be treated with courtesy, patience, and professionalism, regardless of the situation. I respectfully request that IndiGo management investigate this incident, review the conduct of the staff member involved, and take appropriate action. Proper customer service training should also be provided to ensure that no other family has to go through such an unpleasant experience. We have always chosen IndiGo for our travels because of our positive experiences, and we hope the airline will address this matter seriously.