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Jon Koeppe

美国

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trotpets.com

Overpriced & Absolutely horrible customer service…

Absolutely horrible customer service and company policy around exchanges/returns. Find a cheaper option, it's not worth the money or headache to deal with this company. Our first order got lost by UPS, and Trot claimed it was not their fault and it should be "handled by UPS, a $91 billion market cap company". After a few more emails, they finally sent out a new set of bowls to replace the lost set. We realized the bowls were too small but if you open the packaging, you are unable to exchange them. Not to mention, if you even try to exchange and they don't pass the "company inspection" they keep the bowls! What a joke of a company.

2026-07-09有帮助 1