If there was a 0 star rating
If there was a 0 star rating, that is what I would have chosen. The fact that you have to pay for all of your sessions up front without even speaking with a clinician is insane. The first appointment with a “peer support professional” is free and they give you hope that you would be a great candidate after providing basic medical information, they take your payment. After that, you schedule with a clinician. Then, when their clinician needs a clearance from your normal psychiatrist, it is not deemed as them making the decision that you are not a good candidate. They just need clearance from a medical professional…If someone is a good candidate, one would think that the process would just start without clearance. That is not the case. Then you do not get your full refund because their clinician is just asking for a clearance, not denying you. I feel that after meeting with a clinician(that could absolutely be paid for), then make the decision to move forward or not and then take the remainder of the payment for treatments. That would make sense. Instead it’s a $100 fee for the clinician and then they take 3.5% from the remainder of the amount paid for your refund. I have been going through this process with very little communication from Better U. It has been a stressful situation and definitely not making me a better me.