July 3rd I didn't receive my Costco…
July 3rd I didn't receive my Costco order through Instacart. July 4th I was on their chat to report it. Got dropped twice during the chat and then 3rd time all was reported and was told someone would reach out about it but as of July 9 I didn't hear back. I just went back to their customer service chat to report this and now have been told I was sent an email on july 5 (which I don't see anywhere) but also that they have decided not to issue a refund, credit, or re-delivery. Also the picture the driver took of the order being dropped off was a picture of a section of grass somewhere. No evidence of my house. I also even made the same order the next day as i wanted the items. Said decision made and not able to bypass this decision