Don’t Use International Van Lines!…
If I could give International Van Lines (IVL) zero stars, I would. From the beginning, the sales process was built on promises that turned out to be false. The salesperson assured me that my belongings would be transported on a dedicated truck and gave me a delivery timeframe that was a significant factor in my decision to hire IVL. Neither representation proved to be true. The problems only got worse after my belongings were picked up. IVL attempted to charge me an additional $200 “long haul fee” that had never been disclosed. After I refused to pay a surprise charge, IVL ultimately agreed to split the fee with me. Communication was equally unacceptable. A customer service representative assured me IVL would contact me as soon as a delivery date had been scheduled. Instead, I received a call from an unknown third-party moving company saying they planned to deliver my furniture the very next morning. Since no one was available at the delivery location, I asked that delivery be made the following day. They then attempted to charge me an overnight storage fee because of their own lack of communication. I refused, and IVL ultimately agreed to absorb that charge. This experience was characterized by misleading sales tactics, surprise fees, poor communication, and a lack of coordination. Had IVL been honest about the delivery process, use of third-party carriers, and possible additional charges, I could have made an informed decision. Instead, I spent unnecessary time disputing fees and resolving problems that should never have occurred. I would strongly discourage anyone considering IVL from relying on the promises made during the sales process.