Ordered for my daughter’s 18th birthday…
Ordered for my daughter’s 18th birthday to be delivered on her special day. Ordered the birthday wrap for the strawberries and also a custom card with a note from me. First of all I put the order in days prior and on the day of her birthday I kept checking the tracking all day with no updates showing. I called in the afternoon and they said it would be delivered before 530pm. I figured if I put the order in early enough they would have delivered it earlier in the day. But besides that they didn’t put it in the birthday wrap and the most important thing was the custom card that I wanted her to have, was missing (they “forgot”). When I spoke to them after receiving this they said they had no more birthday wraps so they just put it in the regular one and they would refund me for the card. The card wasn’t expensive, I don’t care about that it’s the point of trying to make it more of a special experience for my daughter that bothered me. I will never order edible arrangements through delivery again, if anything I will go there and pick it up myself. Lesson learned