Complete Scam
I strongly urge anyone considering Better U to look elsewhere. My experience from start to finish was incredibly disappointing. After taking my payment, Better U scheduled me with a clinician who never showed up to the appointment. There was no warning or explanation beforehand. I then had to be rescheduled with another clinician, and the appointment felt rushed and impersonal. I left feeling like they were simply going through the motions rather than providing thoughtful patient care or adequately explaining the treatment process. The most concerning part came afterward. I received my package, but the ketamine medication I was expecting was not in the box. The company has maintained that it was included, but it was not. None of the contents were clearly labeled, making it difficult to verify what was supposed to be there. When you’re seeking treatment for depression or anxiety, reliability, communication, and patient care are essential. My experience was the exact opposite. Instead of receiving the support I was looking for, I was left frustrated, stressed, and without the treatment I had paid for. Based on my personal experience, I cannot recommend Better U. I encourage anyone considering this company to do thorough research and carefully consider other treatment providers before entrusting them with your care.