the same questions repeatedly
I've been transferred between multiple agents, asked the same questions repeatedly, and given the same instructions over and over, even after explaining that I had already followed them. Despite receiving a case ID, no one has investigated why the Delete account option is missing from my account. I was expecting someone to review my case instead of repeating the same troubleshooting steps. Unfortunately, this issue remains unresolved, and I don't feel that my concerns have been properly addressed.