Unauthorized Charges and No Customer Support – I Have Lost Trust
I am extremely disappointed with my experience. I purchased the enhanced version of Tony Robbins’ online AI event because I wanted access to the recordings. To the best of my knowledge, I never knowingly agreed to any recurring monthly subscription. Months later, I discovered that my card had been charged multiple times. More recently, I was charged again (around €15) even though I was not aware of having any active subscription. I never intentionally authorized these recurring payments. What is even more frustrating is that I contacted customer support and received no meaningful response or explanation. This situation has completely damaged my trust. As a result, I have decided to sell my tickets for Unleash the Power Within (UPW) Miami, something I never imagined I would do. I feel genuinely disappointed and deeply let down by the way this has been handled. I sincerely hope the company improves its billing transparency and customer support, because no customer should have to discover unexpected charges without receiving clear answers.