Absolutely horrendous customer service…
Absolutely horrendous customer service that's not helpful and then will eventually just disconnect you. Also there's not even a feedback survey or anything after you contact which tells me they clearly don't care about their customer experience or improving their service team. I had charges to one of alternate bank accounts for over a year by audible and had trouble cancelling. I don't ever remember signing ups and had no record in my inboxes what email the account was connected to. I provided them with the exact date of charges, the specific charge IDs on my banks statement, address any everything else to verify the payments were getting charged to me but they refused to cancel the subscription because I didn't know the email address. There also wasn't any alternative method to verify the account so they kept letting the charges occur. I had to eventually block the transaction with my bank. It shouldn't be this hard to cancel a subscription and there shouldn't be a sign up process that has no alternative means of verification. People get locked out of their email accounts all the time. Do they expect us to get charged until the end of eternity? Absolutely horrendous. Don't do business with them!