Machine failed after 15 days and no support after 3 months
I had worst experience with the product as it stopped working after 15 days of delivery. Price of good was over $2000. I bought 3 years of warranty. But they never supported us so far. It’s took us over 1.5 months to get a call from their representative after continuous follow-up and reaching their so called CEO over LinkedIn and even after the call with representative who promised to sent return label in 3 days. Even return label was never sent and it has been over 1.5 months to this call. I contacted split as I financed my rotimatic plus to refund my amount. I understand product may fail but their callous customer support really pissed me off and forced to write this review. I never give negative reviews and you really have to be worst to forced me write this. Their support falls in this category.