Great customer Service - personalised email responses
Even though my order took longer than expected to arrive the communication from Castlery was great throughout. It was EOFY sale time so volume of orders must have been huge! I had two orders in place, ordered a few weeks apart and they were delivered at the same time which was great and very convenient for me. The emails I had from sales assistants were personalised and not automated responses which makes a big difference. Especially the help from Wahidah was much appreciated. I love the quality and appearance of my furniture which makes the whole experience even better!