Worst gym experience I’ve ever had and…
I signed up for my local Crunch Fitness before it opened. Shortly afterward, I got an injury that prevented me from using the gym. I decided to keep paying because I expected to recover, but unfortunately that hasn’t happened. I never checked into the gym or used my membership a single time. When I contacted the local club, the manager explained that he did not have the authority to approve a membership refund, which I understood. During that conversation, he also discovered that I had somehow been charged the annual maintenance fee twice (approximately $120 total). Those duplicate charges were refunded. However, the manager told me my request for a refund of the remaining membership charges would be forwarded to corporate for review. Since then, I have sent multiple follow-up emails to both the local club and Crunch Member Services and have not received a response regarding that request. I’m not disputing that I signed up for the membership. I’m simply asking Crunch to review my situation because I never had the opportunity to use the facility due to my injury and have made every effort to resolve this professionally. At this point, my biggest frustration isn’t even the refund itself. it’s the lack of communication after being told corporate would review my request.