Worst customer service experience I’ve…
Worst customer service experience I’ve ever had. My returned merchandise was received by the company’s warehouse on July 1, and I was told I would receive my refund within 7 days. After the refund never arrived, I contacted customer service four separate times. Each time, I had to repeat the same information and resend the same documentation. Then I was told the refund would take 14 days instead of 7. I still had not received my money. It is unacceptable for a company to keep a customer’s money after receiving the returned merchandise. Reputable retailers process refunds promptly once they receive a return, but this company has failed to do so while making me repeatedly contact customer service with no resolution. I will never purchase from this company again and would not recommend them to anyone.