Updating my review
The delivery was fine, we were told they would call before arriving. We ended up calling to see if everything was OK since we did not receive a call and that's fine. Our issue is when we took Kai ( website his name was Toby) his result came back with Giardia. With this parasite it is not an easy thing to get rid of. It's a shame if they actually check for deworming it would have came back positive. Poor little thing having to be put on medication so young. I do believe puppyspot, should investigate the breeders and even send someone to go to these breeders and see how clean they are and how many dogs they actually have. Also we were told he is on Nutri Source and this could be purchased at Chewy. They do not carry this dog food. You can only buy it from Walmart or Amazon online. The information to new puppy owners is automatic sent by emails. So as you are the broker, I believe you should check the information before sending it out. In all we love our Shih Tzu and the person I enjoyed talking with was our agent from Fetch insurance. I think if I had to do all over again, I would not purchase all the extras. The car harness is way too big and I doubt he will ever fit in it, and for the price they charge the feeding tray for the bowls are made out of cheap plastic. Here is a suggestion add a rubber mat to put the bowls on top of. Recieved a call from Puppy Spot, spoke with William very happy with the outcome of our conversation. All of my concerns were addressed and since we cannot use the car kit we purchased a refund will be issued. I appreciate his concern with Kai and they would contact the breeder to have the rest of her puppies checked. I was actually pretty shocked they actually called since I read so many reviews from other customers stating they never received calls with their issues. Their concerns for Kai really is appreciated and for the company to listen to their customers concern and suggestion is appreciated. Thank you William for listening and understanding.