Customer Service Timeline Is Horrible
I had previously ordered some Apple Products via temu to ship it to my cousin living in his homeland country which happens to be Nepal and lost the suite email access it took them over 2-3 months to recover the packages which they followed through. Can't make any complaints there but the time taken could be less. Now my packages are pending outbound processing verification since the destination is Nepal and its been nearly a month and I paid for fedex express i believe. They stated they need to investigate because the destination is nepal and i have no idea why that is this way. I have used shipbymail before and they dont do custom value declarations but reship is way too slow. Unsure why the hold even took place but ill update this once they get the packages safely. I had previously mentioned my ties in Nepal the reship account is always handled through a remote desktop protocol located in Nepal since I cant access their banking there directly. Will update it to three or four stars but keep in mind if something goes wrong on your end you have to wait months but they didnt charge me extra fees for the storage so thats a plus. I think their customer service on the internal level is extremely slow and they need to improvise on that alot.