Customer service has been excellent
This is a start up company and there for sure have been bugs but that's pretty common for robot mowers from what I hear. Overall our experience has been very positive. We were having the issue with the blades pausing to keep from overheating and Yuki in customer service sent us a replacement unit no charge pretty quickly. The new one is doing much better and we just make sure to run it in the late evening instead of the afternoon. The app is really fun and easy to use. There's settings for everything. To minimize errors I recommend only mowing the grass when it is completely dry to keep it from caking up the blade area and overheating it. Also, check your blades periodically by raising the deck by holding the plus button. Sometimes things get tangled around them and they need to be brushed out every once in a while. If your mower is acting a little drunk, he just needs a power cycle (have you tried turning it off and back on again?) 😄 The Lymow has already saved my husband and me so many hours in the hot sun and given us back so much family time on the weekends. It cost about the same as a riding mower was going to cost and it handles the steep hills on our one acre yard just like we were hoping it would.