Non delivery and no communication
UPDATE – 13 August 2026: Exclusivia has responded to this review advising that my order is again expected to arrive within “1–2 weeks”. Unfortunately, I have been given similar delivery estimates several times since ordering in April, including most recently being advised that the shipment was due to arrive on 30 July. That date passed without delivery or a meaningful update. At this stage I am leaving this review in place and will update it when the goods are actually delivered. Original review I placed an order for an AUREN Cannes Curved Entertainment Unit in April 2026. Shortly afterwards, my order was marked as "On its way", however months later I still have not received my furniture. Since placing my order, I have contacted Exclusivia by email approximately 10 times seeking updates. During that time I have received a series of inconsistent explanations, including that the shipment was awaiting shipping arrangements, that my emails had not been seen due to a system error, that the item had been manufactured and was in transit, and that it was expected to arrive in Australia within two weeks. Unfortunately, those timeframes came and went without any meaningful update. After I posted an earlier Trustpilot review, Exclusivia contacted me directly, apologised and provided a $150 goodwill refund. They also advised that my shipment was expected to arrive on 30 July. Acting in good faith, I removed my review. That date has now passed, I still have not received my order, and once again my emails have gone unanswered. I appreciate the goodwill refund, but it does not change the overall experience. What should have been an exciting purchase has become months of uncertainty, repeated follow-up emails and inconsistent communication. Based on my experience, I cannot recommend this company until they significantly improve their communication and provide customers with accurate delivery information. I will leave this review in place until my order has been delivered, and the matter has been fully resolved. If Exclusivia resolves this satisfactorily, I will happily update or amend my review to reflect that outcome.