Misleading Booking Process and Unhelpful Customer Service
My experience with Adam Vacations was extremely disappointing. The flight price increased unexpectedly during the booking process, and after I completed the purchase, I discovered that my ticket did not include checked baggage, which was not clearly disclosed before payment. When I contacted customer service, I was quoted an unreasonable amount to add baggage. I then asked to cancel my booking, but I was told I would not receive a full refund. Instead of helping resolve the issue, the representative was rude, unprofessional, and even suggested that I dispute the charge with my bank if I wanted to pursue the matter. One thing that made the experience even more concerning was that my first call was answered by a representative who identified herself as Angel. After the call was disconnected, I called back, and the person who answered sounded like the same representative, but this time she identified herself as Ema. I cannot be certain it was the same person, but based on the voice and manner of speaking, it appeared to be. Overall, I felt misled by the pricing, the lack of transparency about baggage, and the poor customer service. Based on my experience, I cannot recommend booking through Adam Vacations.