Return requested in time, ignored for weeks, then refused
I ordered a sunshade and floor mats for my Model X ($243.46, order TESERY91889EN) in May 2026. The products didn't meet my expectations — the sunshade doesn't fit properly and the mats are thinner than I wanted — so I requested a return on May 28, well within a reasonable return window. What followed was six weeks of runaround: I sent follow-up emails on June 1, 4, 7, and 9. No response to any of them. When support finally replied, they asked for photos of the items. On June 18 they confirmed in writing they would send return instructions once photos were received. I sent photos of everything on July 3. Then silence again for 11 days. On July 14 they told me they would no longer handle the return directly and to go through my credit card company instead — even though that dispute had already closed two weeks earlier. The end result: I've been asking to return these items since May 28, I did everything they asked, and I still have no return authorization and no refund. Reading other reviews here, the pattern of asking for photos and then going quiet appears to be common. I'll update this review if Tesery resolves the return.