新加坡
Recently communicated through their chat as there is no possibility of contact through phone. Requested to speak to manager but they seem to be afraid to talk to me and insist to only communicate through their chat. Please take note of likely limited service escalation as the staff can only provide standard replies.
I purchased the Universal Studios Japan Express Pass through Pelago because the price was almost the same as Klook. Unfortunately, my experience was very disappointing. Although I booked almost two months in advance, Pelago assigned me a very late timed entry for Super Nintendo World. At the same time, I could still see much earlier timed entry slots available on Klook. This significantly affected my itinerary and defeated the main reason for paying extra for an Express Pass. The biggest issue is that Pelago does not allow customers to select or even know their timed entry slots before purchase, and this important limitation is only found in the fine print. When you're paying hundreds of dollars for an Express Pass, flexibility and convenience are exactly what you're paying for. If Pelago's pricing is comparable to Klook, I would expect a similar booking experience. Instead, customers are left hoping they receive a suitable time after payment, with no control over one of the most important parts of their visit. Based on my experience, I cannot recommend purchasing a USJ Express Pass through Pelago. Unless you're willing to accept whatever timed entry you are assigned, I would suggest considering other booking platforms that provide greater transparency and allow you to secure an itinerary that suits your plans. Rating: 1/5