This company maintained an invalid lien on our home
in 2017, we entered into a rental agreement with Enercare for an A/C unit. At the time, I was assured that I could buy out the unit at any time for the depreciated cost. The initial installation was professional, and the experience seemed positive. By 2019, we exercised that option and purchased the unit—again, a simple and professional transaction. However, fast forward to 2026, during the sale of our home. Just one week before closing, our lawyer informed us of an undisclosed lien on our property for that same HVAC equipment, threatening the entire sale. When we attempted to resolve this, we were told that Enercare would not communicate with our legal counsel. Upon contacting their customer support, they admitted that a representative 'missed a step' in 2019 and failed to remove the lien from our title. For seven years, this company maintained an invalid lien on our home without ever bothering to follow up or rectify their error. Furthermore, even after the Ontario government passed legislation in 2024 banning these types of liens, Enercare failed to proactively remove it. Their administrative negligence has severely compromised the sale of our home, and their lack of cooperation has been unacceptable. I strongly advise others to be extremely cautious when dealing with this company